Damage, Refund, and Return Policy We do not accept returns or exchanges. Consultant asks that upon client receiving order they must thoroughly inspect items to confirm that all items are present and as shown in the final proof. If there are any discrepancies or concerns, please notify Consultant within 48 hours of receiving package. Any issues brought to Consultants' attention after the 48 hours has expired will limit the possibility of Consultant addressing the matter at hand without incurring additional costs. Damaged Goods Every order is thoroughly inspected prior to shipment and packaged in a manner to aid in damage prevention. Even so, damage may still occur while a package is in transit. Any and all costs incurred related to replacing invitation / stationery / items made will be the responsibility of the client. We recommend purchasing insurance through the postal service for your order in the event of mishandling. Returns Heavenly Paper Co. creates only customized products personalized to each client. Returns and/or exchanges are not accepted due to the inability to re-purpose goods. As with all handmade and handcrafted pieces, variations may occur between each crafted item. We cannot guarantee that Heavenly Paper Co. Page 13 of 14 each item will be exactly identical. However, if for any reason you are not happy with your purchase, please contact Consultant immediately so they may be able resolve any issues or concerns! Cancellation Policy If there is a need to cancel your order after initial payment has been paid, no portion of the fees paid to Consultant will be returned. All initial payments are non-refundable. This non-refundable policy is set in place to make up for time, work, materials invested into designing, researching, and curating. If your order for stationery is canceled prior to payment, there will be no charge incurred. If order is canceled less than 10 weeks before event date, an additional labor fee will be required to compensate for hours of labor already rendered and loss of supplies. If an order is cancelled after 48 hours of receiving payment, the payment for the order will be forfeited but may be considered for partial refund upon Consultants time, work, materials invested into preparation or designing of work contracted. If an order is cancelled after production has commenced, a restocking fee for materials already purchased will be charged in addition to forfeiting the deposit amount and/or previous payments. If the order is postponed, services contracted after retainer can be applied to a new date if available (refer to Postponement Policy).

Postponement Policy If event is postponed, all services will cease at time of notification of postponement if no determined new date is provided. Payment schedule and timeline schedule will be determined and readjusted, post new event date notification if necessary. If client requires postponement for a second time, an additional fee will be required at time-of-service re-start.

We are so glad you asked! Wording your invitations is so important for your guests! Invitations is the best way to communicate where and how your event is taking place. Tip If you're hosting a non-wedding event, you invitation wording can be less formal ​ 1. Host line In this line, you will be able to share who is hosting your event! Whether it is your parents, family, friends, or yourself- there is proper wording for each! Feeling overwhelmed? Schedule a complimentary consultation! We will be happy to help you figure it out! 2. Request line This is where you will request guests to attend your wedding. ​ 3. Couple's name This is you! ​ 4. Date & Time The etiquette is to spell out all numbers and times- no punctuation needed! ​ ​ 5. Location This is where the name of the venue and city of where your ceremony will take place. ​ 6. Reception Notes This is optional if your ceremony and reception will take place at different locations. ​ Regardless of the invitation etiquette, don't be afraid to spice it up! Share any ideas you may have to your designer and we will advise on the rest!

We are operate online through our store and do not have a public studio.

Once you book with Heavenly Paper Co. you will receive a welcome box with a full sample kit! If you are looking for samples to see what our work is like, visit our Instagram page for all our beautiful art pieces!

Our samples are pre-printed with example wording in the colors shown and cannot be customized. Once you book with Heavenly Paper Co. you will receive a welcome box with a full sample kit! Rest assured, when you receive your samples kit, you will have a variety of options to look through! If you are looking for samples to see what our work is like, visit our Instagram page for all our beautiful art pieces!

Thank you for considering us to be apart of your design! A lot goes into planning a wedding and event; invitations can be one of the biggest ones! We would love to help you create your own unique invitation. Please feel free to use the contact us form and we will reach out to schedule a complimentary design consultation!

We offer a variety of paper types to meet your needs and expectations! Our standard invitations and save the dates are printed on heavyweight cotton or smooth matte cardstocks at no additional cost. We use from 120lb paper all the way up to 240lb paper! What does this mean you may be wondering? This means we have single cardstock to double cardstock paper available. Yes, that right! The "non-bendable" paper!

We offer white glove assembly as apart of our package deals. Programs and place cards arrive folded and ready to use at your reception.

Standard printing service for our invitations take 5-8 business days from the time of proof approval. You will receive a personalized timeline for when we will design and ship your order. Shipping is determined by the option chosen during our onboarding process. If you need your order expedited, rush printing and shipping options are available!

All of our designs can be personalized with your wording and in any of our color options. Our stationery designer will assist with the wording etiquette depending on the style of stationery you choose. Example: Modern, Romantic, Elegant, Formal, Rustic, etc.

All of our fonts have been carefully chosen to create unique and timeless designs. We will provide you a variety of fonts to choose from. If you don't see anything of your interest, we are happy to try and match any calligraphy you may find online. We won't recommend font changes in order to preserve the integrity of our designs. The font we recommend is based off of our expertise in the invitation designing industry.

Our invitation suites (also known as bundles) range from 1 to 2 ounces depending on how many pieces and the type of cardstock that was used. In general, packages on single cardstock that include an invitation, two enclosures, and envelope weigh 1 ounce. These weights are estimates and not guaranteed; we highly recommend taking an assembled invitation to the post office to be officially weighed before purchasing and applying postage. Please note, stationery on double thick stock and/or tied with ribbon will require additional postage. We highly recommend having all stationery hand-cancelled at the post office. When mailing stationery on double thick stock and/or tied with ribbon, non-machineable postage is required. These services have to be requested in person at the post office. Additional fees will apply for non-machineable postage. If your suite is on double thick stock and tied with ribbon, you may need to mail your suites via Parcel Post, depending on how the ribbon is tied. Suites that measure more than 1/4” in thickness at any point on the envelope will require Parcel Post mailing. Parcel Post is an additional cost. Non-machineable mailing is NOT required for Parcel Post. As apart of one of our packages, we offer postage and mailing your invitations! We will go over this package during our design consultation.

Hand-cancelling is what you should request when you take the invitations to the post office. You would ask them to "hand-cancel" the envelopes. This will alert the postal service to manually sort the envelopes rather than put them through the machines. Please note, while you may request hand-cancellation there is a chance that the postal system may still use the machines to sort mail. Any damage to envelopes or stationery done by the post office is not the responsibility of The Creative Wildflower.

Heavenly Paper Co. is not responsible for any damages that occurs during transit and shipping. Every order is thoroughly inspected prior to shipment and packaged in a manner to aid in damage prevention. Even so, damage may still occur while a package is in transit. If your order suffers damage in transit and shipping, this is the responsibility of the carrier (USPS, UPS, FedEx, etc). You must file a claim against the carrier (USPS, UPS, FedEx, etc.) to recover the value. Heavenly Paper Co. would be happy to assist in re-printing and re-assembling your order as a service to you at a printing and assembly charge for replacement. Due to the inability to re-purpose goods, a printing and assembly charge will be invoiced in order to replace any damaged items. The fee to re-print and re-assemble will be based on the cost of time and material.

Our shipping options within the US are priority shipping (2-3 days estimated transit time), Two Day Shipping and One Day Shipping.

If your received product does not match the final proof approved for print, we accept full responsibility and will reprint any and all necessary items free of charge. However, we cannot be held accountable for errors or misprints present in the final approved proof. With this in mind, we recommend thoroughly reviewing each proof to ensure all information is presented correctly. Disputes in regards to color variance between the printed product and the digital proof will not warrant an immediate refund. If the color dispute is due to incorrect printing of the final approved proof, we will reprint any and all necessary items! ​ If the order was printed correctly as shown in the final approved proof, any and all costs related to replacing needed items will be the sole responsibility of the client. We caution that color appearance can vary slightly from one monitor to the next. We also caution against viewing proofs on a tablet or mobile device. Due to these devices’ screen output limitations, colors can be greatly distorted from the actual appearance. Ink colors are matched as closely as possible to the corresponding paper swatches; however, some variance can still occur due to the complexities of print production.

Once you have booked with Heavenly Paper Co. we will provide a timeline of the designing and production schedule. Once the designing schedule begins, we will provide you proofs to review. The first round of digital proofs typically take up to 5 business days from the time of commencing the designing process. The proofing process includes three rounds of proofs; the first round is based off of the wording and colors submitted in your order and the remaining two rounds are for any revisions you may request. Wording changes, colors changes, and minor layout adjustments can be made during the revision rounds. You will work 1-1 with our designer to make sure your order is to the exact specifications you want. Depending on how long your revisions take will be based off of your time of response. We kindly ask you respond with your revision requests within 3 days of receiving your proof. If we do not receive any response, we will need to review and determine how your timeline and schedule will need to change. Change requests beyond the two complimentary revision rounds are subject to be invoiced depending on the complexity of the revision requests. Once we receive your final approval of the digital proofs and it is ready for production, we ask for up to 15 business days to print, cut, and assemble your invitation suite. Keep in mind, we may ask for more time if you have a larger the amount of stationery/invites in your order.